1. Order Processing Time
All orders are processed and shipped within 1-3 business days of payment confirmation (excluding weekends and international public holidays). Business days are defined as Monday through Friday, excluding major regional holidays. Once your order is shipped, you will receive a shipping confirmation email with tracking information (where available by carrier).
2. Delivery Estimate
Estimated delivery time for all global orders is 6-12 business days from the date of shipment. This estimate applies to all international destinations and domestic shipments; we do not offer expedited shipping or guaranteed faster delivery at this time. Delivery times may vary slightly due to customs processing, local carrier delays, or unforeseen global shipping disruptions, which are beyond our control.
3. Shipping Coverage
We offer free standard shipping to every country and region worldwide. There are no geographic restrictions, no hidden shipping fees, and no minimum order value to qualify for free global shipping.
4. Customs & Import Duties
Customers are responsible for any applicable customs duties, import taxes, or brokerage fees imposed by the destination country. These fees are not included in the product price or covered by Essieusstore, as they vary by country and order value. We recommend checking your local customs regulations before placing an order.
5. Lost or Undelivered Packages
If your order is marked as lost or undelivered by the shipping carrier, contact our support team at
[email protected] with your order number and tracking details within 15 days of the expected delivery date. We will initiate a carrier investigation and resolve the issue with a replacement order or full refund, as applicable.
6. Shipping Restrictions
We adhere to all international shipping regulations for beauty and nail care products. Certain nail products may be subject to minor shipping restrictions due to liquid content, but we ensure all orders comply with carrier safety standards for global delivery.
