1. Return Eligibility
Returns are accepted within 60 calendar days of the order delivery date. To be eligible for a refund:
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Items must be unused, unopened, and in their original, resalable condition (sealed packaging, intact labels, no damage or contamination)
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Used, opened, or damaged nail polish, nail care, and nail art products are not eligible for refund due to hygiene and safety standards
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Defective or damaged items received upon delivery must be reported to
[email protected] within 7 days of delivery, with clear photos of the damaged/defective product and packaging for validation
2. Refund Processing Timeline
Once we receive and inspect your returned item, refunds will be processed within 5-10 business days of approval. Refunds will be issued to the original payment method used for the purchase. We will send a confirmation email once the refund has been processed to your payment provider.
3. Refund Amount
Eligible returns will receive a full refund of the product purchase price (in USD). Original shipping costs are non-refundable, as we offer FREE global shipping on all orders. In cases of defective or incorrectly shipped items, we will cover all return shipping costs and issue a full product refund; for voluntary returns (change of mind, incorrect shade choice), the customer is responsible for return shipping fees.
4. Non-Refundable Items
Opened nail polish, used nail care products, damaged nail art tools, and any items returned after the 60-day window are strictly non-refundable. All sales are final for clearance or discounted items unless received defective.
5. Refund Request Process
To initiate a refund, contact our support team at
[email protected] with your order number, reason for return, and photos of the item (if defective). Our team will provide detailed return instructions and approval confirmation within 48 business hours.
